Refund policy

 

RETURNS & FAULTY ITEMS CHANGE OF MIND
We unfortunately, cannot offer an exchange or refund for change of mind.  Please choose carefully.  

FAULTY PRODUCTS
If you have received a faulty and/or damaged product, please contact our customer service team via email (maisonfleurchloe@gmail.com) with photos of the issue and a detailed description so we can sort this out as soon as possible for you.
Please understand, for any faulty goods we need to contact our suppliers and follow a specific procedure so please bear with us while we investigate. We will have an answer for you as soon as possible.

REFUNDS
All refunds require valid proof of purchase (receipt) and are processed using the original payment method.
The item(s) must be in their original condition, unused, and in their original packaging with all tags and labels attached.
Please note that refunds may take 3 business days after processing to appear back in your bank account or credit card.

RETURNS FREQUENTLY ASKED QUESTIONS
Returns for Faulty or Damaged Items
To initiate a return, please contact our customer service team via www.maisonfleurchloe.com within 14 days of delivery. We kindly ask that you provide photographs of the item upon receiving it so we can assess its condition and investigate how it was packaged.
Please ensure the item is securely packaged for return. If the product is confirmed to be faulty or damaged, we will cover the return shipping costs. Proof of purchase is required to process all returns.
**Please note: We do not offer refunds or exchanges for change-of-mind purchases.

How do I return the item?
To initiate a return for a faulty or damaged item, please contact our Customer Service team via email maisonfleurchloe@gmail.com within 14 days of delivery. 
Kindly ensure the item is securely packaged for return and please send a photo before you post it back to us. 
Please note that return shipping costs are the responsibility of the customer. 

 
INCORRECT GOODS ON ARRIVAL
If you receive a different product than what you have ordered, please take a photo of this product and your invoice and send it through to our customer service team. 
Please do not dispose of this item until you have contacted our customer service team or you will not be eligible for a refund.